User Guide

Account

• How to Create a BitKan Account?
• What to Do If You Forget Your Login Password?
• Where Is My Verification Code?

Deposit

• To Deposit Crypto From Another Platform or Wallet to BitKan
• How to check the deposit status
• How to view deposit records
• How long does it take to receive the funds after depositing?
• What is tag/memo/comment？
• How to choose a network when making a deposit？

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Trading Guide

• Cryptocurrency Trading Guide
• How to Trade Binance Futures on BitKan?
• Bitkan Bot Trading Guide
• How to Check Historical Orders?
• What are Market Makers and Takers

Withdrawal

• How to Withdraw Crypto to Another Platform?
• Withdrawal has not been received？
• How to make an internal transfer on the platform?
• What should you do if you withdraw to the wrong address?

Security

• How to enable camera image permissions and upload related credentials
• How to Complete real-name verification on BitKan?
• How to Set Up an Authenticator？
• How to change your email address？
• How to change the phone number?
• How to reset Security PIN？

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