User Guide

Deposit

• How to deposit?
• How to view deposit records
• How to check the deposit status
• How long does it take to receive the funds after depositing?
• What is tag/memo/comment？
• How to choose a network when making a deposit？

Withdrawal

• How do I make a withdrawal?
• Withdrawal has not been received？
• How to make an internal transfer on the platform?
• What should you do if you withdraw to the wrong address?

Security

• How to Set Up an Authenticator？
• How to change your email address？
• How to change the phone number?
• How to reset Security PIN？
• How to delete and remove an account？

Trading Guide

• Bitkan Bot Trading Guide
• How to trade on BitKan Futures?
• How to Check Historical Orders?
• How to Spot Trade on BitKan APP？
• What are Market Makers and Takers

Account

• What to Do If You Forget Your Login Password?
• If you are unable to receive the SMS verification code？